Frequently Asked Questions
At Super Amart, we want you to have the very best shopping experience, both online and in-store. If you have a question about shopping with us, you may find the answer in our Frequently Answered Questions, listed below.
Can’t find your question in the list? We’d love to hear from you. Use the contact us form and we’ll get back to you as soon as possible.
Collections and delivery information
At Super Amart you can expect high quality service and we strive to offer you convenient, efficient and hassle-free delivery. After placing your order online, you will be contacted by your local store to arrange a time for collection from store, or delivery to your address. For more information on collections and delivery, please view our dedicated collections and delivery page.
How long does it take to get my order?
Our friendly sales team will let you know the time frame for collection or delivery of your furniture when you are organising pick up or delivery.
Although most stock on our website is able to be collected or delivered immediately, some items may take longer. This is usually as they are located at our external warehouse, or we may be temporarily out of stock; If we are out of stock, we will call you as soon as goods arrive and organise the furniture to be shipped or collected from a nearby store.
Please note: We endeavour to ensure manufacturer’s delivery times are accurate, but they are subject to change from time to time.
Do you deliver outside of Australia
At present, we only deliver within Australia. For all delivery enquiries please view our dedicated collections and delivery page.
I want to order something, but I need to know if you have them in-stock?
Although most stock on our website is able to be collected or delivered immediately, some items may take longer to deliver. For more information please view our collections and delivery page. For information regarding a specific item, please contact your closest Super Amart store.
Missing or Faulty Parts and Assembly
Missing parts or faulty parts
We are very sorry if you receive any item that contains missing or faulty parts. If you do require assistance with any missing or incorrectly fitting item, please use our free call number to order new parts only on:
- All items except outdoor: 1800 351 084
- Outdoor: 1800 009 466
If you require assistance with assembly, or are missing any items, please use our free call number:
- All items except outdoor: 1800 351 084
- Outdoor: 1800 009 466
Payment, Finance & Lay-By
How do I pay online?
Once you have submitted your order online, your nominated store will ring you to arrange payment (if you chose to pay in-store or by finance) and delivery. Please note, you may be requested to show proof of ID (e.g. licence) and the credit card used to purchase the item prior to delivery.
What payment methods do you accept?
- Online we accept Visa, MasterCard and American Express, or you can choose to pay in-store or by finance. Please note, on some orders, you may be requested to show proof of ID (e.g. licence) and the credit card used to purchase the item prior to deliver.
- Over the phone, we accept payment by credit card, however, at the point of delivery, the credit card holder will need to be present.
- In-store we accept cash, credit cards (Visa, Mastercard and American Express) or through finance (see below for details)
- Finance – See below.
Do you offer finance?
Yes we do. Here at Super Amart we offer competitive interest free terms. To be eligible to apply, you must be at least 18 years of age and a permanent resident of Australia. We know your time is valuable, and with that in mind, we offer a quick and easy approval process in-store. You will need to provide us with a drivers licence (or suitable alternative photo ID), email, employer's details and contact number, agent/landlords details (if renting or boarding) and details of your income, assets and liabilities. Please note, that any application for finance is subject to terms and conditions and you successfully meeting the criteria for finance. For more information and full terms and conditions, view our finance page.
Do you offer lay-by?
We don't offer lay-by as we have a finance solution for approved customers, which lets them take the furniture home and pay it off later. For more information, view our finance page.
Do you sell gift cards?
Yes, Super Amart does sell Gift Cards in our retail stores and will be selling online soon.
Online & Ordering Assistance
Where is my confirmation email?
If you haven't received a confirmation email within 30 minutes of successfully placing your order then you may have incorrectly entered your email address. Alternatively, the confirmation email may have been flagged as spam. Check your junk email folders to ensure that the email isn’t there. All confirmation emails are sent from the Super Amart Website email address firstname.lastname@example.org
If it is not in your junk email folder, please contact us with your full name and order number and we can confirm your order for you.
How can I make changes to an existing order?
You can make changes to your order at any time until your order has commenced processing for shipment. Please contact the store your order is being processed through, or email us if you need to change your order. However, please note that changes to a custom order may not be possible or may incur additional costs.
How do I cancel my order?
You can cancel your order any time if need be. If you need to cancel your order, please contact us with your order details, including order number and full name, so we can then cancel your order prior to processing. Please remember though, that if your order is a custom made item, a cancellation of the order will result in you forfeiting the surcharge paid by you when you placed the order. If we need to process a refund, note that once a refund is processed by our store, it may take up to 14 working days to appear in your account depending on your banking institution.
What happens if something I order is out of stock?
Occasionally an item is sold out, yet still appearing online. If it is sold out in the store you are visiting only, we’ll do our best to find the same item in one of our other stores. If the item is sold out across all Super Amart Stores, then we will only ship the items you ordered that are available and include details about any excluded items and provide a refund. There will also be occasions where an item has come to the end of its life cycle and has been discontinued. In this case, there may not be further stock available of the item, but please speak to our friendly sales team who will happily help you look for an alternative piece that will look just right in your home.
What if I experience an error whilst ordering?
How do I search for items on the Super Amart website?
You can browse and search for items in a number of ways. The easiest way is to browse through our products on the top menu of the site, and then select a category. Another option is to use the ‘search a product’ field in the top right of the page underneath the navigation bar. You can use this to search for a product you may have seen on television, in the newspaper or in a catalogue.
What currency are prices displayed in on the Super Amart website?
All products are displayed and charged in Australian dollars (AUD inclusive of GST).
I have seen something I want in a Super Amart store, but I can't find it online.
We aim to have a comparable range of our products available online. If you cannot find the item you want online, please contact the store you saw the product at and we’ll try hard to locate it for you.
Returns, Refunds, Exchanges & Policies
Returns, refunds and exchanges
Super Amart aims to make your purchasing experience as easy as possible, however, we understand that some items are not always suitable and need to be returned. Items purchased on the Super Amart website may be returned for exchange or a refund at any Super Amart store. Your receipt or proof of purchase must be presented at the time of any refund or exchange. Please note, your confirmation email is not proof of purchase you will need your invoice or delivery note. For our full return, refund and exchange policy, please visit our return, refund and exchange page.
Contact us / feedback
We want your online shopping experience at Super Amart to be as seamless and enjoyable as possible. For questions, compliments, concerns or comments relating to the website or online shopping, contact us. For all other Super Amart enquiries (e.g. stock locations, opening hours, careers) please call your closest Super Amart store. If this doesn't answer your question or you have a specific query please email us.
Products & Packages
How do I know if the furniture will fit in my house?
The furniture on on our website has dimensions that specify the height, depth and width of a product. You can use these dimensions to measure a space.
Do you stock package deals?
Can I change the products in a package deal?
You can up-size a package deal, (e.g, changing the bed from a queen to a king, or the sofa from a 2-seater sofa to a 3-seater chaise), although this will incur an extra cost. Downsizing package deals is not possible as the package has been put together and priced based on volume buying.
How do I keep up to date with your promotions?
Subscribe to our eNewsletter by entering your details below, and we will keep you up-to-date with special promotions and new product information.