Refunds & Returns Policy
At Super Amart we want you to have a fulfilling shopping experience either in-store or on-line. To assist you, we have set out our returns policy below.
Proof of purchase
To obtain a refund, exchange or to repair a product that you have purchased from Super Amart, you must provide us with proof of your purchase. Proof of purchase includes:
- Tax Invoice.
- Receipt or Delivery Note for online purchases. Unfortunately, a confirmation email is not sufficient proof of purchase.
- Finance documentation.
Whilst Super Amart will make every effort to locate transaction receipts through our system if you have lost or misplaced your tax invoice, we will only accept a bank or credit card statement if the amount on that statement directly corresponds to the amount for which the product in question was purchased. Multiple item purchases in one transaction will limit our ability to establish proof of purchase.
Refunds & returns for defective or damaged goods or goods which don't match description
Your entitlement to a refund, repair or replacement for defective or damaged goods is outlined in our Quality Guarantee. All faults or defects should be reported to Super Amart within 7 days of the defect or fault appearing to avoid any further damage.
How to make a claim: To claim under the Quality Guarantee, you must return the product for repair / inspection to your store of purchase, and pay for the transportation costs (including any freight and insurance charges), unless transportation is difficult in which case we will arrange for the product to be assessed at your premises. Our Quality Guarantee claim forms are available here to assist with your claim. Please fill in the appropriate form and send to the store of purchase together with your proof of purchase. We will then assess your claim to determine the nature of the issue, whether you are entitled to a remedy, and the remedy that will be made available to you.
- Super Amart will also accept product returns where you can provide proof of purchase and:
- the product is not fit for its intended purpose, or
- the product does not match the sample or our description.
Refunds generally are only paid to the customer whose personal details are noted on the Tax Invoice. Refunds will be processed using the original payment method. If you purchased using a credit card, any refund will be processed to that card. Please note that processing times for refunds to credit/debit cards are outside of our control. Paypal refunds will processed to the card or account used for the original purchase. Paypal refunds will generally be processed within 24 hours.
Super Amart wants you to love your new furniture. If you find it doesn't fit (or doesn't match) or you have simply changed your mind, just let us know and we will do what we can to assist.
At any time within 30 days of the date of your purchase, we will happily exchange your goods for goods of equivalent value or provide you with a full refund, however you will be responsible for all transportation costs. We will do what we can to minimise those costs.
Unfortunately, you may not have a remedy if you simply change your mind after 30 days. Of course, you still are covered by our Quality Guarantee.
There are no refunds or returns for change of mind on special orders or mattresses (subject to our Sleep Guarantee). And please remember, refunds or returns are only available where the product is returned undamaged, in its original condition and packaging, complete with instruction manuals, assembly instructions and accessories.