Frequently Asked Questions FAQs

Delivery Information

Collections And Delivery Information
How Long Does It Take To Get My Order?
Do You Deliver Outside Out Of Australia?
I Want To Order Something, But I Need To Know If You Have Them In-Stock And Delivery Information?

Missing or Faulty Parts and Assembly

Missing Parts or Faulty Parts
Assembly Assistance

Payment, Finance & Lay-By

How Do I Pay Online?
What Payment Methods Do You Accept?
Do You Offer Finance?
Do You Offer Lay-By?
Do You Sell Gift Cards?

Online & Ordering Assistance

Where Is My Confirmation Email?
How Can I Make Changes To An Existing Order?
How Do I Cancel My Order?
What Happens If Something I Order Is Out Of Stock?
What if I Experience An Error Whilst Ordering?
How Do I Search For Items On Super A-Mart Site?
What Currency Are Prices Displayed In On The Super A-Mart Website?
I Have Seen Something I Want In A Super A-Mart Store, But I Can't Find It Online.

Returns, Refunds, Exchanges & Policies

Returns, Refunds and Exchanges
Contact Us/ Give Feedback

Products & Packages

How Do I Know If Furniture Will Fit In My House?
Do You Stock Package Deals?
Can I Change The Products In A Package Deal?

Promotions

How Do I Keep Up To Date With Your Promotions?

At Super A-Mart you can expect high quality service and we strive to offer you convenient, efficient and hassle-free delivery. After placing your order online, you will be contacted by your local store to arrange a time for collection from store, or delivery to your address. For more information on collections and delivery, please view our dedicated collections and delivery page

Our friendly sales team will let you know the timeframe for collection or delivery of your furniture when you are organising pickup or delivery.

Although most stock on our website is able to be collected or delivered immediately, some items may take longer. This is usually as they are located at our external warehouse, or we may be temporarily out of stock.  If we are out of stock, we will call you as soon as goods arrive and organise the furniture to be shipped or collected from a nearby store.

If you have ordered from our specialty range of custom-made lounges (the item will be clearly identified as this), the manufacturing time is around 12 weeks. Delivery will occur as soon as your item has been manufactured and arrived. 

Please note: We endeavour to ensure manufacturer’s delivery times are accurate, but they are subject to change from time to time.

At present, we only deliver within Australia. For all delivery enquiries please view our dedicated collections and delivery page

Although most stock on our website is able to be collected or delivered immediately, some items may take longer to deliver. For more information please view our Shipping and Delivery page or information regarding a specific item, please contact your local store.

We are very sorry if you receive any item that contains missing or faulty parts. If you do require asssitance with any missing or incorrectly fitting item, please use our free call number to order new parts only on:

• All items except outdoor: 1800 351 084
• Outdoor: 1800 009 466

If you require asssitance with assembly, or are missing any items, please use our free call number for assembly assistance or parts only on:

• All items except outdoor: 1800 351 084
• Outdoor: 1800 009 466

Once you have submitted your order online, your nominated store will ring you to arrange payment (if you chose to pay in-store or by finance) and delivery.

• We currently accept payment over the internet or online. 
• Online we accept Visa, MasterCard, Amex or you can choose to pay in-store or by finance.
• Over the phone, we accept payment by credit card, however, at the point of delivery, the credit card holder will need to be present.
• In-store we accept cash, credit cards (Visa, MasterCard, Amex, Diners note merchant charges may apply) or through finance (see below for details)
• We do not accept cash-on-delivery (COD) in WA, but do in all other states.
• Finance – See below.

Yes we do. Here at Super A-Mart we offer competitive interest free terms.  To be eligible to apply, you must be at least 18 years of age and a permanent resident of Australia.  We know your time is valuable, and with that in mind, we offer a quick and easy approval process online and in-store. You will need to provide us with a drivers licence (or suitable alternative photo ID), email, employers details and contact number, agent/landlords details (if renting or boarding) and details of your income, assets and liabilities. Please note, that any application for finance is subject to terms and conditions and you successfully meeting the criteria for finance.  For more information and full terms and conditions, view our finance page or apply online and get a response in less than 60 seconds.

We don't offer laybys as we have a finance solution for approved customers, which lets them take the furniture home and pay it off later. For more information, view our page on interest free finance.

Yes, Super A-Mart does sell Gift Cards in our actual stores and will be selling online soon.

If you haven't received a confirmation email within 30 minutes of successfully placing your order then you may have incorrectly entered your email address. Alternatively the confirmation email may have been flagged as spam. Check your junk email folders to ensure that the email isn’t there. All confirmation emails are sent from Super A-Mart Website email address noreply@superA-Mart.com.au

If it is not in your junk email folder, please contact us with your full name and order number and we can confirm your order for you.

You can make changes to your order anytime until your order has commenced processing for shipment. Please contact the store you placed your order with or email us if you need to change your order. However, please note that changes to a custom order may not be possible or may incur additional costs.

You can cancel your order anytime if need be.  If you need to cancel your order, please contact us with your order details, including order number and full name, so we can then cancel your order prior to processing. Please remember though, that if your order is a custom made item, a cancellation of the order will result in you forfeiting the surcharge paid by you when you placed the order. If we need to process a refund, note that once a refund is processed by our store, it may take up to 14 working days to appear in your account depending on your banking institution.  

Occasionally an item is sold out, yet still appearing online. If it is sold out in the store you are visiting only, we’ll do our best to find the same item in one of our other stores.. If the item is sold out across all Super A-Mart Stores, then we will only ship the items you ordered that are available and include details about any excluded items and provide a refund.  There will also be occasions where an item has come to the end of its life cycle and has been discontinued. In this case, there may not be further stock available of the item, but please speak to our friendly sales team who will happily help you look for an alternative piece that will look just right in your home.

If you experience any technical issues whilst using the site, please contact us or your nearest store and we will assist you.

You can browse and search for items in a number of ways. The easiest way is to browse through our products on the top menu of the site, and then select a category. Another option is to use the ‘search a product’ field  in the top right of the page underneath the navigation bar. You can use this  to search for a product you may have seen on televsion, in the newspaper or in a catalogue.

All products are displayed and charged in Australian dollars (AUD inclusive of GST).

We aim to have a comparable range of our products available online. If you cannot find the item you want online, please contact the store you saw the product at and we’ll try hard to locate it for you.

Super A-Mart aims to make your purchasing experience as easy as possible, however, we understand that some items are not always suitable and need to be returned. Items purchased at Super A-Mart online may be returned for exchange or a refund at any Super A-Mart store. Your receipt or proof of purchase must be presented at the time of any refund or exchange. Please note, your confirmation email is not proof of purchase you will need your invoice or delivery note. For our full return, refund and exchange policy, please visit our return, refund and exchange page

We want your online shopping experience at Super A-Mart to be as seamless and enjoyable as possible. For questions, compliments, concerns or comments relating to the website or online shopping contact us. For all other Super A-Mart enquiries (e.g. stock locations, opening hours, careers) please call your nearest store. If this doesn't answer your question or you have a specific query please Contact Us.

The furniture on on our website has dimensions that specify the height, depth and width of a product. You can use these dimensions to measure a space.

Yes we do. Please visit our catalogues page or see our range of furniture packages online.

You can upsize a package deal, (e.g, changing the bed from a queen to a king, or the sofa from a 2-seater sofa to a 3-seater chaise), although this will incur an extra cost.  Downsizing package deals is not possible as the package has been put together and priced based on volume buying.

Register your contact contact details online, and we will keep you up-to-date with special promotions and new product information.